HELP
Ordering Difficulty
If you run into problems with our online ordering system, please feel free to contact us. Please be as detailed as possible when describing the problem you encountered, including any error messages generated by our ordering system. If you have problems completing your order online, please feel free to call 860-206-6284 to place your order by phone during normal business hours (Monday-Friday, 8:30am to 4:30pm).
Secure Server
Orders placed through the Hartford Restaurant Group online store are processed real-time through our fully secure payment gateway. Your security is important to us. Click here for more information.
Payment Methods
The Hartford Restaurant Group online store accepts VISA, MasterCard, American Express and Discover cards.
Other Ways to Order
Gift cards are available for purchase at all Hartford Restaurant Group affiliate locations (Wood-n-Tap Bar & Grill, Agave Grill, TD Homer's Grill). To order by phone, please call 860-206-6284 during normal business hours (Monday-Friday, 8:30am to 4:30pm).
Shipping & Handling
Hartford Restaurant Group ships orders through the United States Postal Service (USPS). Three shipment options are available for gift card orders. Shipping and handling charges are as follows:
USPS Standard Mail (allow 3-5 business days for delivery): $2
USPS Priority Mail (2-3 business days): $7.00
USPS Express Mail (Overnight): $25.00
Returns
Gift Cards:
Hartford Restaurant Group is not responsible for lost or stolen gift cards. Gift Cards are not redeemable for cash. If you believe that you have received a defective card or a card of the wrong redemption value, please call 860-206-6284 during normal business hours (Monday-Friday, 8:30am to 4:30pm) or contact us to report the problem immediately.
Tickets for Special Event:
Ticket purchases for special events are not refundable and cannot be redeemed for cash.
Retail Item:
You can return or exchange any retail item for a full refund (excluding shipping) within 30 days of purchase. Items will be credited to the original credit card or refunded on an HRG gift card. Shipping is at the expense of the guest or items can be exchanged at our Corporate Office.
Privacy Policy
We at Hartford Restaurant Group, LLC (HRG) and our affiliated restaurant establishments are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information you share with us.
HRG will not collect personal information about you when you visit our website unless you choose to provide that information to us. Any personal information submitted through this website will be for HRG's internal use only and will not be shared with any third parties.
Credit card orders placed through our online store are processed real-time through our secure payment gateway. Your credit card information will not be stored on HRG's servers at any time.